Can I get a replacement for a product?
About My Dukaan:
Can I get refund for my Order?
About My Dukaan:
Can I sell Services instead of products on Dukaan?
Yes! You can sell anything that you wish - be it services or products.
Can a printout of the Order be taken?
If you want to download or share the receipt of an order, you can do that easily. Click on Orders and select the order for which you want to download the receipt.
Can we sell zero-priced products on Dukaan?
In case you are have only online payments enabled for your store, we currently do not support selling on 0 priced products.
Do I need GST number to sell on Dukaan?
No, GST Number is not required as of now to sell anything on Dukaan.
Do my customers need to install Dukaan app to place an order?
No, your customers do not have to install Dukaan app or any other app to place an order.
Do you have a desktop app available?
Yes, we do have a "Web Version" which can be accessed with the browser on any desktop or laptop.
Do you have any video tutorials available?
Yes, we do have few video tutorials available on our Dukaan Youtube Channel.
Dukaan Delivery - Guidelines
Thank you for choosing Dukaan for your Logistics related requirements, please go through the below guidelines for us to provide you with a seamless service.
Dukaan Pricing Plans - Starter, Growth, Infinity - Terms & Fee Update
This article outlines the updates and changes for stores under Silver, Gold & Platinum Plans for Dukaan.
Dukaan Service Fee & Payment Gateway Charges.
Understanding Dukaan Fees & Payment Charges
Dukaan Wallet - Learn more about Dukaan Credits, Bills, Invoicing
What is the Dukaan Wallet?
General checklist for starting a new Dukaan store
The following checklist outlines everything you need to do to get started selling online with Dukaan. These steps will help guide you to create, open, and promote your eCommerce store.
How can I add my custom domain name from Dukaan?
Why is it important to have a custom domain? How to get a custom domain from Dukaan?
How can I change my business address?
To change or update your business address, head over to the Account section by clicking the dropdown on your Dukaan web dashboard.
How can I charge GST on orders?
Note: This is applicable only to users in India. To know about setting up taxes for users outside India, click here.
How can I delete the test orders that I had made?
Unfortunately, there is no option to delete the orders you have made as of now. But this feature will be added soon.
How can I track my Orders?
Whenever you had placed an order you must have received an SMS which also includes the link to track the orders.
How can the customer be notified if a product goes Out of Stock?
You will find a blue toggle beside each product.
How do I delete my store?
It is unfortunate that you have decided to leave us.
How do I see other stores on Dukaan?
Now you can search for local Dukaan stores near you. With Dukaan Finder, you can search for any store anywhere in India across different categories like Kirana, Fruits & Vegetables, Restaurants, Electronics, and many more.
How do I share Dukaan app with my friend?
You can share Dukaan App with your friend by clicking on "Additional Information" option under the "Account" section.
How do I start a store on Dukaan?
If you ever wanted to sell online but were confused about how to get started with it, Dukaan is here to help you. With Dukaan, you can set up your online store in just 30 seconds and start selling on the internet.
How do Online Payments Settlements work?
This article will help you understand how settlement works on Dukaan, where can you check them and how long does it take.
How to Add Delivery Charges for all products at once?
Delivery charges can't be added based on products.
How to Auto Accept Orders?
Presently, when an order is received on your Dukaan store, it goes to the 'Pending' stage and you need to manually accept the order.
How to Setup Minimum Order Value or Maximum Order Value?
In order to set a minimum or maximum order value to place orders on your store, you can use the Bag Control plugin.
How to Use Tinker Theme?
What is the Tinker theme? How to apply the Tinker theme? Store Header Store Footer Store Sections Fonts and Colors Store Favicon Advanced section
How to activate your Dukaan account from AppSumo?
AppSumo is a daily deals website for digitally distributed goods and online services.
How to add Custom Tags?
What is a custom tag? How to add custom tags to orders? How to add custom tags to customers? How to add custom tags to products? How to remove a custom tag?
How to add FSSAI license number to your store?
Note: This is applicable only to users in India.
How to add a blog to my store?
Adding a blog section to your store allows you to Increase website traffic, build credibility, and improve search engine rankings.
How to add a single product?
Add products manually
How to add additional languages to my store?
What is the languages section? How to add a secondary language? How to set a primary language? How to change the language of my products & categories? How to bulk upload languages? Watch Video Tutorial
How to add custom CSS to my store?
What can you do with custom CSS? How to enter the right CSS snippet? Example - Editing top categories section How to turn off Custom CSS? Other custom CSS block examples with sample stores
How to add multiple Warehouses?
Note: This feature is only available for users in India presently. It is not available for users outside of India and plans purchased via AppSumo.
How to add new pages to Dukaan Store?
This feature allows you to add new or multiple pages to your Dukaan store. Pages are important and can be used for different purposes.
How to add pharmacy's license number and document?
Pharmacy and Medical store businesses can now add their license number and documents to Dukaan store.
How to add policies to my store?
Now you can add Return, Refund, Terms & Conditions policies to your Dukaan store with just a few clicks.
How to add products in bulk?
If you have hundreds of products, adding them manually can be tedious. That’s why bulk add is here to the rescue. Now you can add details of multiple products, set prices, and upload them in one go.
How to add size and color options to products?
If your product has variants and you want to add Size or Color, Click on Add Variants at the bottom while adding a new product or editing the details for a product.
How to add size charts to my products?
How to use the size chart plugin? How to add a size chart from the templates available? Tips & Tricks How does a live size chart look like?
How to add taxes using Avalara?
Note: This is only for users located outside India.
How to buy products from Dukaan?
Go to the store's website or click on the link that you've received. You can order by adding the required products in the bag and head over to the checkout.
How to change store link or URL?
Yes, you can change your store link but before you do remember that the older store link will stop working.
How to change your store name?
To change your store name, click on Account and then click Edit business details.
How to connect my custom domain to dukaan
Looking to give your Dukaan store a personal touch with a custom domain? Here's how you can set it up in a few straightforward steps:
How to contact the Seller?
You must have received order updates on your WhatsApp/SMS which also includes seller contact details. You can contact the seller from there itself.
How to create a category?
Categorizing all your products can be helpful by organizing products in your store.
How to create a subcategory?
How to add subcategories? How to edit a subcategory? How to add subcategories to existing categories? How to delete a Subcategory?
How to create additional stores in the AppSumo plan?
How to create additional stores for your clients Transferring Store ownership to your clients
How to create orders manually?
What is a manual order? How to create a manual order? Payment Methods to create a Manual Order Video Tutorial
How to customize my store?
Now you can customize your store theme and make it more relevant to your brand. With this new update, you can change your website's footer, colors, and Favicon.
How to do KYC to increase the payment limit?
To increase the online payments transaction limit on your account, you have to complete the KYC.
How to enable online payments on Mobile?
To enable online payments for your store go to the Manage section, click on Online Payments and then verify your UPI ID or Bank Account. Once verified, you can now accept online payments on your store.
How to get more orders?
To get more orders you'll have to share your store link on as many social media as possible for example - WhatsApp, Facebook, Instagram, Telegram, Twitter, Youtube, etc.
How to get refund for dukaan service fee charged on Fake, Test, Cancelled or Returned orders.
This functionality will be available from 19th Oct, 2023
How to integrate PayPal with Dukaan?
Note: This is only for users located outside India.
How to integrate Stripe with Dukaan?
Note: This is only for users located outside India.
How to link an email address to your Dukaan store?
You can now link your email address to Dukaan store and can use it to access your store.
How to link your third-party custom domain on Dukaan?
What is a domain? How to link an existing domain to your Dukaan store? Note for Cloudflare users Linking your sub-domain to Dukaan Troubleshooting Domain Connection
How to manage inventory? How to edit the prices of the products in bulk?
The bulk edit prices option gives you the ability to quickly change the prices and update the inventory of all products from a single screen. This feature can save you a lot of time if you have hundreds of products added to your store.
How to re-arrange categories?
Now, you can arrange the order of categories shown on your store, as per your needs. For example, showcase your best-selling categories or category of newly-launched products at the top to grab the customers' attention.
How to renew your Dukaan plan?
The annual plan on Dukaan is valid for 1 year.
How to renew your custom domain?
When your domain is about to expire, you will see the below banner on your Dukaan web dashboard notifying the number of days left for your domain to expire.
How to return the Product?
About My Dukaan:
How to sell digital products on Dukaan using the Digital Products plugin?
What are digital products? How to install the digital products plugin? How to configure your email template to sell digital products? How to create digital products?
How to set delivery fees?
To set delivery fees for your store, click on "Extra Charges" under the Manage section. Click on the toggle to turn on Delivery Fees for your store.
How to set online payments for your store?
Note: This is only for users located outside India.
How to set order preferences?
The preferences section on web allows you to set store-wide preferences to ease your work. Let us see how to set these preferences below.
How to set up Pincode or Distance based delivery charges?
Note: This is applicable only to users in India.
How to set up forwarding emails for your store?
Note: In order to use this feature, you need to have a custom domain set up.
How to set up taxes for your Indian stores?
How to enable taxes on your store How will store-level or product-level taxes work for Indian stores? Inclusive of taxes Exclusive of taxes Other Important Details Watch Video Tutorial
How to set up taxes for your store?
In this, article:
How to share my store link with my customers?
You can share your store link with your customers by clicking on the "Share" button on your dashboard. You can also test the link by clicking on it.
How to ship multiple orders at once?
You can now ship multiple orders through Dukaan Delivery with ease and save time with this new feature.
How to show my store name on my website?
The preferences section on web allows you to show your store name alongside the store logo at the top of the navigation bar.
How to take bulk actions on orders?
You can now change the order statuses to accept, ship, or deliver in bulk and save time.
How to upgrade my store plan?
Important Notice: This article is outdated.
How to upload my products in bulk?
If you have hundreds of products, adding them manually can be tedious. That’s why bulk add is here to the rescue. Now you can add details of multiple products, set prices, and upload them in one go.
How to upload your store logo?
To change or update your store logo, head over to the Account section by clicking the dropdown on your Dukaan web dashboard.
How to use All-in-One SEO plugin?
Introduction Title and meta description Product level SEO Category level SEO XML Sitemap Generator Robots.txt Editor
How to use Catalog Builder?
Note: This is applicable only to users in India.
How to use Discount Coupons?
Who doesn’t love discounts and a great deal on products? Nobody.
How to use Dukaan Credits?
Note: This is applicable only to users in India.
How to use Dukaan Delivery?
Note: This is applicable only to users in India.
How to use Extra Charges on web?
If your store delivers orders to customers and you want to charge a delivery fee, you can set it up easily.
How to use Extra Charges?
How to use File Picker in the order form?
With this new feature, you can now allow customers to add photos during checkout to get more information.
How to use Membership Tiers plugin?
The Membership Tiers plugin is a powerful tool that allows you to tag customer profiles and offer differentiated pricing based on the tier they fall into.
How to use Menu?
Appearance allows you to add a navigation bar at the top to your Dukaan store where you can organize information for customers to quickly find them.
How to use Preferences section on web?
The preferences section allows you to change your store preferences with respect to orders, enable advance catalogue, or show your store name on the header.
How to use Product Reviews and Ratings plugin?
Product Reviews and Ratings is a powerful method to win the trust of people who are yet to purchase from you.
How to use Restaurant Dining?
How to use SMTP mail service on Dukaan?
What is SMTP Video tutorial How to configure SMTP with Dukaan Setting up SMTP via Gmail Setting up SMTP via Zoho Setting up SMTP via GoDaddy Setting up SMTP via Hostinger
How to use Store Timings?
Note: This is applicable only to users in India.
How to use Themes?
With Themes, you can completely change how your online store looks. It allows you to customize your store to make it look more professional and appealing to your customers.
How to use online payments for your store?
Note: This article is about setting up online payments in India.
How to use the 'Audience' feature?
Let's see how to use the Audience section on Web first.
How to use the Abandoned orders section?
What are abandoned orders? How to view Abandoned orders? Sending recovery messages for abandoned orders Video Tutorial
How to use the AddThis Social Widgets plugin?
How to use the Adroll plugin?
The AdRoll plugin allows you to run display ads, social media ads, and email marketing campaigns, all from one place, and grow your revenue. It is powered by Adroll’s advanced machine-learning technologies.
How to use the Adwords Conversion Tracking plugin?
How to use the Amaze theme?
To use the Amaze theme, go to Appearance. Now, click on Apply to choose this theme for your store.
How to use the Amazon Reviews Importer plugin?
How to use the Brand Information plugin?
The Brand Information plugin allows you to add details of the brands your products belong to.
How to use the Checkout Form?
How to use the Clarity by Microsoft plugin?
How to use the Cooee plugin?
Cooee is an AI-powered customer engagement platform that delivers one-to-one personalized notifications for Dukaan.
How to use the CookieBot plugin?
With Cookiebot, you can easily manage cookies and trackers on your website, enabling GDPR, ePrivacy, and CCPA compliance.
How to use the CookieYes plugin?
The CookieYes plugin allows you to make your website GDPR (RGPD, DSVGO) compliant with GDPR cookie consent & compliance notices for your Dukaan store.
How to use the CustomerGlu plugin
Customer Glu is a plug-and-play gamified customer engagement and retention platform.
How to use the Dawn theme?
The Dawn theme is a versatile and modern theme optimized for e-commerce stores of all sizes.
How to use the Drift Live Chat plugin?
How to use the Dukaan Analytics Dashboard (Products)?
What is the Dukaan Analytics dashboard? How to analyze the performance of products in your store? How to view the detailed report? How to download the report?
How to use the Dukaan Analytics Dashboard (Sales)
What is the Dukaan Analytics dashboard? How to analyze your store's sales? How to view detailed reports of your store analytics? How to download the report?
How to use the Dukaan analytics dashboard (Traffic)
What is the Dukaan Analytics dashboard? How to analyze your store's traffic? How to view the detailed reports of your store's traffic? How to download the report? How to filter the Analytics (Traffic) data?
How to use the Ecomail plugin?
Clothes make the man, and a great template makes the email. Our editor and templates mean you will no longer need a graphic designer or knowledge of HTML.
How to use the Facebook Domain Verification plugin?
Domain Verification is the process of telling Facebook that you own the website.
How to use the Facebook Pixel plugin?
Facebook pixel is a piece of code that you put on your website that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website.
How to use the Fomo plugin?
How to use the Google Search Console plugin?
Google Search Console (previously known as Google Webmaster Tools) is a free service provided by Google. It allows you to monitor your site’s Google search presence.
How to use the Google Tag Manager plugin?
Google Tag Manager is a tag management system (TMS) that allows you to quickly and easily update measurement codes and related code fragments collectively known as tags on your website.
How to use the Google merchant center plugin?
What is Google Merchant Center? How to install the plugin? How to get GMC verification code? How to enter the product feed using the link provided by Dukaan?
How to use the Gumroad importer plugin?
What is the Gumroad importer plugin on Dukaan? How to use the plugin? How to get your Gumroad store link? How to get your Gumroad store Access token?
How to use the Hellobar plugin?
What is a hellobar? How to install the Hellobar plugin? How to edit the default settings? How to add a timer to the hellobar? How to add an action button to your hellobar? How to uninstall the hellobar plugin?
How to use the Helsinki theme
To use the Helsinki theme, go to Appearance. Now, click on Apply to choose this theme for your store.
How to use the Hotjar plugin?
Hotjar is a powerful web analytics tool that will help you get an in-depth understanding of how users interact with your website.
How to use the Impulse theme?
To use the Impulse theme, go to Appearance. Now, click on Apply to choose this theme for your store.
How to use the Interakt Plugin on Dukaan?
The Interakt plugin is a powerful tool that allows you to send WhatsApp communications by creating webhooks for new orders received, order status updates, abandoned orders, and more.
How to use the Intercom plugin?
Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale.
How to use the Jivochat plugin?
JivoChat is user-friendly and functional, without compromising power and flexibility. Setting up JivoChat is a breeze. And thanks to its intuitive UI, everything you need is at your fingertips.
How to use the Kommunicate plugin?
Kommunicate is an AI-based automated customer service tool that lets you interact with your customers in real time, resolving their queries and creating a delightful customer experience.
How to use the Limechat plugin on Dukaan
The Limechat plugin is a powerful tool that allows you to send WhatsApp communications by creating webhooks for new orders received, order status updates, abandoned orders, and more.
How to use the LiveChat plugin?
Live chatting will speed up your customer service and positively impact your sales. Use LiveChat to assist your visitors exactly when they need it. This means more purchases and a higher average order value. Instant answers in real-time.
How to use the London theme
To use the London theme, go to Appearance. Now, click on Apply to choose this theme for your store.
How to use the Loyalty points plugin?
What are loyalty points? How to install the loyalty points plugin? Loyalty points calculation Example transactions How do customers avail loyalty points? Manually adding loyalty points for customers Video Tutorial
How to use the Lucky Orange plugin?
The Lucky Orange plugin helps you better understand your visitors to increase sales.
How to use the Mailchimp plugin?
Mailchimp is a newsletter service that allows you to send out email campaigns to a list of email subscribers.
How to use the Mailmunch plugin?
MailMunch is the complete lead generation toolkit for your Dukaan store. It makes it easier to collect more leads and keep them engaged with your brand.
How to use the Mana theme?
What is the Mana theme? How to use the Mana theme? How to edit the pages on the Mana theme? Suggested plugins to use on the Mana theme Changes on the storefront after applying the theme
How to use the Nirvana theme?
To use the Nirvana theme, go to Appearance. Now, click on Apply to choose this theme for your store.
How to use the Nudgify plugin?
Nudgify helps you increase sales and signups by integrating social proof and FOMO notifications onto your storefront. It creates a sense of urgency and scarcity to drive conversions by using real data from your Dukaan store.
How to use the OptiMonk plugin?
Our user-friendly dashboard makes it easy to create and customize beautiful on-site messages that engage your visitors.
How to use the Optinmonster plugin?
How to use the Orders Section?
Orders section is where you’ll get all the information related to your store’s orders. It has your store's order history and you can download the order report in one go, sort orders via their status, share order receipts, and much more.
How to use the Oxford Pro theme?
To use the Oxford Pro theme, go to Appearance. Now, click on Apply to choose this theme for your store.
How to use the Pincode Based ETA plugin
The Pincode Based ETA plugin is a powerful tool that allows you to provide your customers with estimated delivery times based on their pincode.
How to use the Poptin plugin?
Capture more leads with smart popups. Create Poptins in Minutes Using a Drag & Drop Editor. Poptin offers more than 1,500 Zapier & Integromat integrations. Integrate your poptins to any emailing system or CRM.
How to use the Popupsmart plugin?
With an intuitive and user-friendly interface, Popupsmart is code-free and the most easy-to-use popup builder in the market.
How to use the Privy plugin?
Privy is trusted by over 500,000 businesses, small and large, to capture and convert website visitors into loyal customers. With Privy, you'll never need another popup, coupon, abandoned cart, or email marketing app again.
How to use the Product Scarcity plugin?
What is the product scarcity plugin? How to use the product scarcity plugin?
How to use the RTO Optimizer plugin?
Note: This plugin is currently applicable only for users in India and is paid for using Dukaan credits.
How to use the Re:amaze plugin?
Re:amaze combines email, live chat, video call, social media, mobile SMS, VoIP, and push notification conversations seamlessly so your support team can focus on creating amazing customer experiences.
How to use the Richpanel Live Chat plugin?
How to use the ShareChat Pixel plugin?
ShareChat Pixel is a snippet of JavaScript code that allows you to track visitor activity (driven by ShareChat Ads) on your website.
How to use the Shipping section in store settings?
How to set delivery time? How to set delivery charges? Video tutorial - Setting delivery time
How to use the Shippo plugin?
Note: This is only applicable to sellers outside of India.
How to use the Shopify Importer plugin?
How to use the Staff Account feature?
With the Staff Account feature, you can now share your store's access with the staff and assign roles. This feature is available only on Dukaan Web.
How to use the Tawk.To plugin?
How to use the Tidio Live Chat plugin?
Engage your customers from the comfort of your office, couch, or on the go. We’ve got solutions that work for any business model. Keep the conversation going using a browser widget and desktop or mobile app.
How to use the URL Redirect plugin?
How to Use the URL Redirect Plugin
How to use the Unicommerce plugin on Dukaan
How to use the Ursa Theme?
What is the Ursa theme? How to apply the Ursa theme? Store Header Store Sections Fonts and Colors Store Favicon Advanced
How to use the Userlike plugin?
How to use the Webhooks plugin?
What are webhooks? How to use the webhooks plugin? Example webhook Example integration with Zapier & Klaviyo
How to use the WhatsApp Chat Bubble plugin?
WhatsApp chat bubble plugin provides a quick and easy way to add a chat bubble to your storefront which is connected to any WhatsApp number. This plugin will allow your customers to send WhatsApp messages directly to you.
How to use the Wheel of Popups plugin?
Our popup builder allows four distinct goals when starting a spin-for-win campaign.
How to use the Wisepops plugin?
Drag and drop your elements to build your popup. Customize everything from the size to the colors to the position and the effects. You are 100% in control. Take it further with custom CSS.
How to use the Wishlist plugin?
How to install the Wishlist plugin? How does the wishlist functionality work? Using the wishlist dashboard Notifying customers who have added products to their wishlist
How to use the WooCommerce Importer?
Use the WooCommerce importer to migrate your products seamlessly to Dukaan. The in house plugin allows you to migrate an existing WooCommerce store to Dukaan.
How to use the Zendesk Chat plugin?
The Zendesk plugin provides an easy-to-use solution for customer support that grows with your business. Zendesk simplifies business operations not only for your customers but also for your team members and keeps your business in sync.
How to use the Zotabox plugin?
Zotabox offers over 20+ high-quality marketing tools in one package to boost your sales, and increase your subscribers and followers.
How to use the automated abandoned cart recovery feature?
Note: This is a paid feature and is available only in India presently.
How to use the checkout form on Web?
Accessing the checkout section Enabling guest checkout Editing the checkout form Adding additional fields to the checkout form Changing primary contact method for users outside of India Watch Video Tutorial
How to use the countdown timer plugin?
What is the countdown timer? How to install the countdown timer plugin? How to edit the timer settings? How often will the countdown timer be visible? How to uninstall the plugin?
How to use the custom script inserter plugin?
What are the custom scripts? What can you do with this plugin? How to use the Custom Script Inserter Plugin? Edit existing Scripts Adding an Instagram feed to your store with custom scripts
How to use the payment link to accept online payment on COD orders?
With this feature, you can now share the payment link to your customer on cash on delivery (COD) orders and accept online payments easily.
How to use the product attributes plugin?
What are product attributes? How to install the product attributes plugin? How to reorder attributes? Adding attributes at a product level How to delete the attributes?
How to use the server side events plugin?
Server-Sent Events allows you to receive real-time updates for live video comments and reactions.
How to use the store locator plugin?
What is a store locator? How to install the store locator plugin on Dukaan? How to set up your offline stores on Dukaan? How to find latitude & longitude for your stores? How to add locations of multiple offline stores to Dukaan
How to use the theme builder code editor to customize my theme?
With the theme builder (code editor), you can edit your theme layout by getting access to the raw code for it.
How to white-label the login domain for your clients?
Agency users can now choose to white-label the login dashboard for their clients.
Payment on hold - Why are my payments on hold?
We process the payouts three times a day i.e. at 11 AM, 4 PM & 9 PM.
What is Dukaan's Enterprise plan?
At Dukaan, we've designed our Enterprise Plan as a comprehensive solution for businesses ready to expand their online presence.
What should I do if I do not want to receive orders on a particular day?
Just like physical stores are closed at the end of the day or not opened due to any reason, you can also switch your Dukaan store Offline or Online as per your convenience.
What type of Products can I sell on Dukaan?
You can sell any products or even services on Dukaan except for this list banned products.
Who can sell on Dukaan?
Dukaan is for anyone who wants to sell any kind of products or services online. Dukaan can be a super useful app for the following businesses:
Why is my website not showing on Google?
Showing up on search engine results like Google takes a lot of patience and time.
📜 Changelog - What's new on Dukaan?
🗓 Nov 27, 2023:
🚀 New Feature Updates
Date: Tuesday, 28th February 2023