Tidio Chat is a web-based live chat software that combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
Features
- Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.
- Automation actions include sending emails or chat messages and adding or removing tags from customer profiles.
- Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.
- Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.
- Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.
How to install Tidio Live Chat on your Dukaan store
The installation guide is as follows:
- Create your account on tidio.com
- Go to Settings -> Developer
- Copy the Public Key
- Install the Tidio plugin from the Dukaan dashboard
- Paste the copied key in the plugin settings
Click on Update to start using Tidio on your Dukaan store