Zendesk integrates customer communication across all channels such as messaging, phone, chat, email, social media, and more, for seamless customer interactions.
Features
- You can use Zendesk's internal help desk software to manage employee interactions and respond quickly to queries and support requests
- Analyze data on agent performance, tickets, and customer satisfaction in real-time
- Accessible in over 40+ different languages
- You can use the answer bot to evaluate customer requests and give possible responses or to transfer the chat to an agent
- Create a self-service customer portal using Zendesk’s knowledge base and community features
How to install Zendesk on your Dukaan store
Here’s how you can start using the Zendesk plugin:
- To start using Zendesk, create an account on Zendesk or log in (if you have one)
- In the admin center, click the channels icon in the sidebar, then select classic > web widget
- Click the setup tab, if it is not already selected
- Under the code box, copy the Zendesk key. For example- <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=YOUR_ZENDESK_KEY"> </script>
- Now, install the Zendesk plugin on Dukaan
- Click on settings and it’ll ask for Zendesk Key
- Paste your key here to complete the installation