Key Definitions:
1. Dukaan Service Fee: A percentage fee Dukaan charges on all orders. This is for using the platform. The rate depends on your subscription plan.
2. Payment Gateway Charges: A percentage fee charged by payment providers when you make a transaction.
Dukaan Service Fee (By Plan)
| Plan Name | Service Fee | Max Fee per Order |
| Free Plan | 4.99% | 200 INR / 2.5 $ |
| Starter Plan | 3.99% | 200 INR / 2.5 $ |
| Growth Plan | 1.99% | 200 INR / 2.5 $ |
| Silver Plan | 4.99% | 200 INR / 2.5 $ |
| Gold Plan | 3.99% | 200 INR / 2.5 $ |
| Platinum Plan | 1.99% | 200 INR / 2.5 $ |
🚨 Important Note:
- Dukaan Service Fee doesn't cover payment gateway charges.
- Applies to all orders, even Cash on Delivery.
Payment Gateway Charges (By Provider)
1. Dukaan Pay
- UPI, Credit Card, Debit Card, Wallets, Credit Card EMI, Cardless EMI: 1.99%
- International Card, Multicurrency Cards: 2.99%
- Disputes: Payments are held for any disputes. Amount refunded if the dispute is lost.
2. Razorpay
- Credit Cards (Visa, Mastercard): 2.00%
- Debit Cards (below ₹2000): 1.00%
- Debit Cards (above ₹2000), Net banking (major banks), Wallets: 1.50%
- American Express, Diners Club, International Cards, EMI: 3.00%
3. PhonePe: Charges not provided.
🚨 Important Note:
- No upper cap on these charges.
- All charges are before the 18% GST.
Examples of Fee Calculations:
1. Free Plan & UPI Payment on Dukaan Pay for ₹1,00,000
- Service Fee: ₹236.0 (capped at ₹200 plus GST)
- Payment Gateway Charge: ₹2348.2
- Total Deduction: ₹2584.2
2. Growth Plan & Credit Card Payment on Dukaan Pay for ₹1,00,000
- Service Fee: ₹236.0
- Payment Gateway Charge: ₹2348.2
- Total Deduction: ₹2584.2
3. Gold Plan & International Card on Razorpay for ₹1,00,000
- Service Fee: ₹236.0
- Payment Gateway Charge: ₹3528.2
- Total Deduction: ₹3764.2
If you have any questions regarding the prices, chat with us or feel free to reach out to us on [email protected] and we'd be glad to assist you.