Advanced Call Reporting Filters
The Advanced Call Reporting Filters provide you with the flexibility to refine your call data based on various criteria, such as source type, qualification, first-time caller, top pro campaign, call direction, call status, device type, call duration, keyword, campaign, landing page, and referrer. Utilizing these versatile filters allows you to dive deeper into your call data, uncovering valuable insights and patterns to help inform strategic decisions and optimize your marketing and customer service efforts.
Call Stats
1. Source and Campaign
Define the source of where your call originated to better filter your data. Identifying the origin of your incoming calls allows for more precise data filtering. It enables you to understand better which marketing channels or platforms drive your call traffic.
2. Qualified
You can filter callers according to their qualification status by activating the Qualification button. This feature enables you to distinguish between qualified and unqualified callers, allowing for a more focused analysis of your call data.
3. First Timer
By switching on the First Timer button, you gain the ability to filter and specifically focus on first-time callers. This feature is particularly useful for identifying those who responded to their initial call.
4. Call Status
Call status provides the functionality to categorize and filter your calls according to their current status, which includes completed, ringing, missed, failed, busy, and more.
5. Device Type
Additionally, you can filter calls according to the devices used for making them, such as mobile phones, desktop computers, or tablets. By analyzing call data based on device type, you can gain valuable insights into user behavior and preferences, which can help you tailor your marketing and customer support strategies to better cater to the needs of your audience across different platforms.
6. Duration
If you want to see calls made for a particular duration, simply type in the minute duration in seconds. For example, if you want to see a duration of 1minutes:30seconds calls, you type in 90 seconds, and it will show you all the calls with a duration of 90 seconds and above.
7. Keyword
If you have added specific keywords to your contacts, you can utilize these keywords as a filtering criterion. By doing so, you can easily and quickly find contacts with a common attribute or theme, allowing you to organize better and manage your customer interactions.
8. Campaign
You can filter call statistics according to specific campaigns using the utm_campaign parameters in the call-tracking ad URLs. This enables you to analyze the performance of individual marketing campaigns more effectively, providing valuable insights into the success of your advertising efforts.
9. Landing Page
You can refine your advanced call reporting by filtering the data based on the originating landing page of each call. This lets you better understand which landing pages drive the most calls and customer engagement.
10. Referrer
In this section, you can filter calls that were referred to your business by external sources. By focusing on these specific calls, you can gain valuable insights into the effectiveness of your referral partnerships and identify which sources drive the most customer engagement.
