Steps to connect email with IMAP and SMTP

Please, navigate to the ‘Chat’ on the left menu bar. Once the page is opened, click on the ‘Inbox’ on the top menu bar. Finally, click on the ‘Add Inbox’ button.

Click on the ‘Email’ option 

Add the Channel Name and the Email address.

Select an agent

Please, click on the ‘More Settings’ button. 

Under the ‘Configuration’ tab, you will have the option to set IMAP and SMTP

IMAP configuration

Please, check the IMAP configuration check box.

You will have to reach out to your email service provider for Address, Port and SSL. Please, confirm these details and update your IMAP Settings.

Configure SMTP details

Please, check the SMTP configuration checkbox to enable SMTP option

You will have to reach out to your email service provider for Address, Port and SSL. Please, confirm these details and update your SMTP Settings.