Live Chat is a dynamic real-time communication tool that empowers website visitors to establish direct and instant communication with users through a feature-rich web chat. This two-way communication system bridges the gap between users and their audience while amplifying the potential for meaningful engagements.
The non-intrusive and convenient nature of Live Chat improves overall customer engagement. With Live Chat, immediate assistance is just a message away. This reduces response times and elevates customer satisfaction to new heights.
Feature Location 1 - Chat Widget:
Users can easily configure the Live Chat feature via the admin panel, specifically under "Sites" > "Chat Widget" > "Chat Type" > "Live Chat."
Users have the flexibility to customize the chat widget's appearance, including options to personalize the avatar, color scheme, agency branding, and display of legal messages. Users can also create introductory messages to engage visitors effectively. To enhance the user experience, users can adjust fallback time settings for periods of inactivity and define acknowledgment messages within the chat widget settings. Obtaining the chat widget code for integration on their website is a straightforward process, facilitating immediate use.
Feature Location 2 - Conversations:
Live Chat seamlessly integrates as a dedicated channel within the Conversations module. This integration allows users to communicate with web visitors in real-time without navigating to separate platforms. Users are provided with two significant manual actions for precise control over Live Chat interactions:
- Request Contact Details: This action allows users to send a contact detail form to web visitors, enabling extended and personalized communication and opening doors to deeper interactions.
- End Live Chat: This feature empowers users to efficiently conclude the chat when a matter has been successfully resolved.
In summary, Live Chat is a valuable tool for websites, offering real-time communication to enhance customer engagement and satisfaction. It provides customization options, reduces response times, and integrates seamlessly into the Conversations module for efficient communication.